Promotional Products Agency

SITUATION

What started as a possible staffing and recruiting connection quickly transformed into a managed information technology services relationship between Perfect Promotions and Purpose Technology Group (PTG). When getting to know their business, PTG uncovered Perfect Promotions’ IT challenges, including numerous tech redundancies and inaccessibility of tech support from their existing IT company based in California.

Perfect Promotions needed an IT company that was committed to helping smaller companies, and not just interested in the “big check,” said Perfect Promotions CEO Joan Charbonneau. When PTG met with the Perfect Promotions team, they took a candid approach, sharing their specialty of addressing the unique hurdles of small-to-mid-sized businesses and how to navigate them.

CHALLENGE

Finding ways to eliminate tech redundancy and maximize efficiency

SOLUTION

Managed IT Services

SOLUTION

Not only did PTG present Perfect Promotions an IT solution, their project work also included multiple cost-saving measures, demonstrating their elevated knowledge of Perfect Promotions’ complete business, Charbonneau said.

Purpose added helpful equipment and eliminated tech redundancies for Perfect Promotions through the implementation of Outlook, Skype for Business, SharePoint and OneDrive. The team spent more than a month easing Perfect Promotions through their transition, navigating members from all three locations—in Pleasant Hill, Mo., Overland Park, Kan., and remotely on the East Coast—throughout the entire process without excessive “IT talk.”

“Purpose Technology Group did an excellent job empowering the team because of the high level of customer service that is at the forefront of what they do.”

RESULTS

While change was difficult for some team members who were not as tech savvy, Purpose treated each person and their individual challenges with the same patience and training every step of the way, Charbonneau said. Purpose TG continues to offer managed IT services for Perfect Promotions by onboarding/ offboarding team members and monitoring through real-time tools, alleviating the distraction of IT issues and allowing them to successfully focus on the needs of their clients. Charbonneau was extremely impressed with PTG’s customer service, including their approachable demeanor, ease of accessibility and supportive follow-up.